Frequently Asked Questions

What if I forgot my password?

If you have forgotten your password you can have it sent to your registered email address by clicking here and filling in your email address. If you do not receive the email within a few minutes you can send an email to custservice@ustoyco.com between 7am and 4:30pm CST Monday through Friday with the subject “US Toy Password Recovery” and we will manually look up your password and send it back to you.

How do I change my billing address?

In the event you need to change your billing address you will need to login to our website. Once logged in you will need to click on My Account link either in the footer area or header area. Once on your account information page you can change anything except your name. If you have problems changing your billing address information please call our customer service department toll free at 1-800-832-0224 between 7am and 7pm CST Monday through Friday or email custservice@ustoyco.com with the subject “US Toy Billing Address Change” and we will update your information.

Where do I enter the coupon/promotion code?

If you have an active coupon or promotion, you may enter the code on the “payment” page during the checkout process.

Why can’t I find some items that are in the catalog?

We continually update our items to ensure that you always get the highest quality products when shopping at US Toy. Due to our frequently changing product line, the website occasionally has products that the catalogs do not. On rare occasions, you may not be able to find an item that is in a past or current catalog. This may be because that particular product is sold out or discontinued.

What does US Toy Sell?

U.S. Toy sells an incredible selection of novelty items ranging from classic toys to party favors and decorations to carnival supplies. U.S. Toy can make any themed party a huge success!

What if I have spam filtering setup for my email?

If you have an email spam filtering service you will need to add the domain “@ustoyco.com” to the “Safe List” in your junk mail folder. This change will allow you to receive emails relating to order confirmations, shipping notifications, or promotions and events (if you have opted to receive them).

How can I get more information on an item?

If you have a question about a specific item(s), please email us at ustoy@ustoyco.com with the subject line “Request Additional Item Information” and we will send you more information as soon as possible.

What does backordered mean?

On backorder means we are currently out of stock on this item but expect to be re-stocked at some point in the future. You may order backorder items and they will be shipped to you as soon as we have them in stock again.